Frequently Asked Questions

    How secure is shopping on Rezeptfrei-Apotheke?

    We prioritize your security and privacy by implementing advanced measures to protect your transactions and personal information. Here’s how we ensure a safe and discreet shopping experience:

    • Anonymous Payment Options: Choose payment methods that safeguard your identity.
    • Data Encryption and Anonymization: Your personal data is securely encrypted and periodically anonymized to meet current privacy standards.
    • Discreet Shipping: Medications are delivered in low-profile, unmarked packaging to maintain confidentiality.

    Our commitment to your privacy ensures compliance with evolving regulations and offers peace of mind with every order.

    ¿Qué ocurre exactamente después de hacer el pedido?

    Once you place your order, it follows a streamlined process to ensure timely delivery. Here’s an overview:

    • Order Processing Timeline:
      We aim to ship all orders within 1-2 business days after your payment is confirmed. However, some cases may require additional time.
    • Shipping Schedule:
      Orders are shipped during business days only, excluding weekends and public holidays. Customer support is also limited on weekends.
    • Order Status Updates:
      • On Hold: Payment is yet to be received in our bank account or cryptocurrency wallet.
      • Procesamiento: Payment has been confirmed, and your order will be packed and shipped within 1-2 business days.
      • Ready for Shipping: Your order is packed and awaiting shipment. A tracking number will be provided within 1-2 business days.
      • Enviado: Your order is on its way. Use the provided tracking information to monitor its progress.

    We are committed to keeping you informed at every step for a smooth and secure experience.

    ¿Qué métodos de pago se aceptan?

    Transferencia bancaria
    Pague su pedido directamente desde su cuenta bancaria.

    Criptomoneda
    Bitcoin (BTC), Litecoin (LTC), Basic Attention Token (BAT), Bitcoin Cash (BCH), Bitcoin SV (BSV), Dash (DASH), Decred (DCR), EOS (EOS), Ethereum Classic (ETC), Ethereum (ETH), Chainlink (LINK), Lisk (LSK), Maker (MKR), OmiseGO (OMG), Augur (REP), Tron (TRX), Waves (WAVES), NEM (XEM), Stellar (XLM), Monero (XMR), XRP (XRP), Zcash (ZEC) y 0x (ZRX).

    Para el resto de criptomonedas, le sugerimos que las cambie directamente a través de ShapeShift.io después de haber realizado el pedido.

    Ya he pagado. ¿Cuándo envían mi pedido?

    Transferencia bancaria

    Payments made via bank transfer during business hours typically take 1-2 business days to arrive and are processed manually once received in our account. Orders marked as paid are usually shipped within 24 hours. If your payment was made over three business days ago and your order hasn’t been processed, please reach out to our customer service team for assistance.

    Bitcoin and Other Cryptocurrencies

    Payments made using Bitcoin or other cryptocurrencies are processed automatically after blockchain confirmation. For payments received during business hours, we may be able to ship your order on the same day, ensuring a faster delivery experience.

    ¿Ofrecen un número de seguimiento?

    Every order is shipped with a tracking number to ensure transparency and reliability. We do not offer untracked shipping options.

    Mi pedido se ha retrasado, se ha perdido o no ha llegado

    Delays and Tracking Information

    Occasionally, a shipment may experience delays or show no tracking updates for an extended period. If two weeks have passed since the last tracking update, please contact our customer service team for assistance.

    Important Notes:

    • In 90% of cases, delayed shipments eventually arrive, even if the shipping provider has provided limited information.
    • We can only address concerns after two weeks without tracking updates. If you contact us before this period, we regret that we will be unable to assist.

    Transit Times:

    • Transit times displayed during checkout are estimates provided by the shipping service and are measured in business days (excluding weekends and holidays).
    • We are not liable for delays that exceed these transit times, as the shipping fee covers the use of the service, not guaranteed delivery within a specified timeframe.

    Thank you for your understanding and patience as we work to provide reliable delivery.

    ¿Cuánto tiempo durará la entrega?

    Shipping Transit Times

    Transit times for your destination will be displayed during checkout after you enter your shipping address. Estimated delivery times by shipping method are as follows:

    • Registered Shipping: Delivered in approximately 2–10 business days
    • Parcel Shipping: Delivered in approximately 2–5 business days
    • Courier Shipping: Delivered in approximately 2–4 business days
    • Express Shipping: Delivered in approximately 1–3 business days

    Please note: Actual delivery times may vary depending on your destination.

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